Welcome to Guest Hut LLC (“Guest Hut,” “we,” “our,” or “us”).
Your trust is extremely important to us. This Privacy Policy explains in detail how we collect, use, disclose, and protect your Personal Information when you interact with our website, mobile applications, digital tools, and property management services (collectively, the “Services”).
By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services.
We collect information to provide better services and experiences for guests, property owners, and partners. The types of data we collect include:
Account and Registration Information: Name, email, phone number, postal address, date of birth, and password.
Booking and Reservation Details: Dates of stay, number of guests, payment methods, special requests.
Identity Verification Data: Government-issued IDs, driver’s license, passport information, or similar documents.
Communications: Messages with customer service, property managers, or through our website/app.
Payment Information: Credit/debit card details, billing address, and transaction history (processed securely via third-party payment processors).
Device Information: IP address, browser type, operating system, device identifiers.
Usage Data: Pages visited, links clicked, session times, search queries.
Geolocation Data: Approximate location based on device settings or IP address.
Cookies and Similar Technologies: To personalize experiences, analyze site performance, and deliver targeted advertising.
Social Media Platforms: If you connect with us via Facebook, Google, or other social logins.
Background Check Providers: For identity verification, fraud prevention, or compliance purposes.
Business Partners and Landlords: When facilitating bookings, check-ins, or resolving guest issues.
Process bookings, payments, and check-ins.
Communicate important updates about your reservation or stay.
Provide customer support and dispute resolution.
Tailor content and recommendations.
Remember user preferences and previous interactions.
Deliver targeted marketing and promotions.
Verify identities during bookings and check-ins.
Detect, prevent, and investigate fraud or unauthorized activity.
Enforce our Terms & Conditions and protect our rights.
Understand how our Services are used.
Monitor website/app performance.
Improve guest experience, features, and functionality.
Fulfill tax, reporting, and record-keeping obligations.
Respond to lawful requests from government and law enforcement.
Comply with applicable data protection laws (GDPR, CCPA, etc.).
For individuals in the European Economic Area, United Kingdom, and Switzerland, we process Personal Information under these lawful bases:
Consent: When you agree to marketing communications or certain data collection.
Contract Necessity: To process reservations, payments, and provide booked accommodations.
Legal Obligations: To comply with tax, safety, or regulatory requirements.
Legitimate Interests: For fraud prevention, analytics, business growth, and service improvements.
We share Personal Information only as needed and under strict protections:
Service Providers: Payment processors, cloud hosting, IT support, background check services, housekeeping vendors, etc.
Property Owners & Landlords: Where necessary for booking fulfillment, guest support, or property access.
Affiliates & Business Partners: For joint offerings or cross-promotions (only with proper safeguards).
Business Transfers: In mergers, acquisitions, or sale of assets, data may be transferred.
Legal & Regulatory: To comply with subpoenas, court orders, or lawful investigations.
We require all third parties to maintain confidentiality and use data only for authorized purposes.
We use cookies and similar tools to improve user experience. Categories include:
Essential Cookies: Required for bookings and account security.
Performance Cookies: Measure site usage and detect technical issues.
Functional Cookies: Remember guest preferences and settings.
Targeting/Advertising Cookies: Deliver relevant offers and measure ad effectiveness.
You may adjust cookie preferences through your browser settings. Some features may not function properly if cookies are disabled.
Our Services are not directed to individuals under 21 years old. We do not knowingly collect Personal Information from children. If a child provides data without parental consent, we will promptly delete it.
Our Services may contain links to third-party websites and platforms. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
We take appropriate technical, organizational, and administrative measures to protect Personal Information, including:
Data encryption in transit and at rest.
Access controls and authentication procedures.
Regular monitoring and penetration testing.
Despite safeguards, no method of transmission over the Internet or storage is fully secure. We cannot guarantee absolute security.
We will never request sensitive information such as credit card numbers, login credentials, or government IDs via unsolicited or unsecure communication channels (e.g., email, SMS). Please contact us immediately if you suspect phishing or fraudulent activity.
We retain Personal Information only as long as necessary for:
The purposes outlined in this Privacy Policy.
Legal or regulatory requirements (tax, audit, dispute resolution).
Security and fraud prevention.
When data is no longer required, it will be securely deleted, anonymized, or aggregated.
Depending on your jurisdiction, you may have the right to:
Access: Request a copy of your Personal Information.
Correction: Request updates or corrections to inaccurate data.
Deletion: Request erasure of your Personal Information.
Portability: Request a machine-readable copy of your data.
Restriction/Objection: Limit or object to certain processing activities.
Opt-Out of Marketing: Stop receiving promotional communications.
For California residents (under the CCPA/CPRA):
You have the right to know what categories of information we collect, how we use it, and whether we sell/share it.
We do not “sell” Personal Information in exchange for monetary value, but we may share limited information with service providers for business purposes.
You can exercise “Do Not Sell or Share My Personal Information” rights by contacting us.
Requests can be submitted to leasing@theguesthut.com
Your information may be transferred and stored in countries outside your residence, including the United States. Where applicable, we implement safeguards such as:
Standard Contractual Clauses (SCCs).
Adequacy decisions by the European Commission.
Binding Corporate Rules for affiliates.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or laws. If material changes occur, we will provide notice through email or our website. Please check this Policy regularly for updates.
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: leasing@theguesthut.com
We are committed to handling inquiries promptly and transparently.
The steward of your Personal Information is Guest Hut LLC, unless otherwise stated based on your location or local requirements. We uphold strict standards of confidentiality, accountability, and data protection across all operations.
